At X Solar, customer satisfaction is important to us. We offer a limited return policy in accordance with our internal guidelines and the Consumer Protection Act of South Africa.

Returns Policy

Eligibility: Returns are accepted only for defective or faulty products.
Condition: Returned items must be unused, in their original packaging, and include all accessories.
Return Window: Defective items must be reported and returned within 7 calendar days of delivery.
Proof of Defect: Clear photo or video evidence must be submitted via email to support the claim.

Exchanges

Not Accepted: We do not offer product exchanges at this time. A refund or replacement will be issued only if the product is verified as defective.

Return Process

Method: Return can be made via drop-off, in-store, or courier (at your cost unless the item is confirmed defective).
Customer Responsibility: Return shipping is the responsibility of the customer unless the defect is confirmed.
Inspection Required: All returns are subject to inspection before a refund is processed.
Refund Timeframe: Refunds will be issued within 7 business days of receiving and inspecting the product.

Contact Information

To initiate a return, please contact us at:
📧 info@xsolar.co.za
📞 031 463 5128

View the full policy at: https://xsolar.co.za/returns-and-refunds/