1. What these terms cover
1.1 these are the terms and conditions on which we supply our products to you.
1.2 please read these terms carefully before you submit your order to us. these terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
2. information about us and how to contact us
2.1 we are Skyyway Group t/a x solar. our company registration number is 2014/199884/07, and our registered office is at 7 lloyd place, queensburgh, durban, 4093.
2.2 you can contact us by phone at 031 463 1180, by email at info@xsolar.co.za, by mail at 7 lloyd place, queensburgh, durban, 4093, or via the contact information page on our website.
3. orders
3.1 if we cannot accept your order, we will inform you in writing and will refund the online order or find a like-for-like product with the customer’s agreement. this might be due to reasons such as the product (or parts needed) being out of stock, unexpected limits on our resources, an error in the price or description, or an inability to meet a delivery deadline you have specified.
3.2 we will assign an order number to your order and tell you what it is when we accept your order. please use this order number whenever you contact us about your order.
4. our products
4.1 the images of the products on our website are for illustrative purposes only. while we make every effort to display colors accurately, we cannot guarantee that a device’s display will perfectly reflect the actual product color. your product may vary slightly from those images.
4.2 pricing & errors disclaimer
x solar strives to ensure all pricing displayed on our website, social media, and advertisements is accurate. however, in the event of an error due to system malfunctions, human error, third-party integrations, miscommunication, currency conversion issues, promotional misprints, or external advertising platforms (such as google ads, facebook, or instagram), x solar reserves the right to cancel affected orders and issue a full refund.
if an incorrect price is mistakenly accepted and is clearly unreasonable (e.g., significantly below market value due to an obvious system or typographical error), x solar will notify the customer immediately and provide the option of proceeding with the purchase at the correct price or receiving a full refund.
this policy is in accordance with the consumer protection act (cpa), which allows businesses to correct genuine pricing errors in good faith. x solar is committed to transparency and fairness in pricing, ensuring customers receive quality products at the correct market price.
5. delivery
5.1 delivery costs are additional and will be communicated during the order process.
5.2 we will inform you of the estimated delivery date upon order acceptance.
5.3 while we aim for timely delivery, we are not liable for delays caused by events beyond our control.
6. payment
6.1 we accept various payment methods as detailed on our website.
6.2 payment is due upon order placement unless otherwise agreed.
6.3 we use secure payment processing to protect your information.
7. warranty and returns
7.1 our products come with a manufacturer’s warranty, details of which are provided with the product.
7.2 if you wish to return a product, please contact us within 7 days of receipt to arrange a return.
8. limitation of liability
8.1 our liability is limited to the purchase price of the product. we are not liable for indirect or consequential losses.
9. governing law
9.1 these terms are governed by south african law, and disputes will be subject to the exclusive jurisdiction of south african courts.
10. amendments
10.1 we may amend these terms from time to time. the terms in effect at the time of your order will apply to that order.
11. privacy
11.1 we process your personal data in accordance with our privacy policy, available on our website.
12. entire agreement
12.1 these terms constitute the entire agreement between us regarding your purchase.
13. severability
13.1 if any provision is found to be invalid, the remaining provisions will continue in effect.
14. waiver
14.1 failure to enforce any right under these terms does not constitute a waiver of that right.
15. contact information
15.1 for questions about these terms, please contact us using the details provided above