👷 Public Liability Cover

X Solar holds full Public Liability Insurance through OUTsurance to protect our customers against any third-party damages or incidents directly caused by our products or services.

⚠️ Important Note:
Our liability cover excludes incidents caused by misuse, unauthorized modification, or incorrect installation not performed by an approved technician. In such cases, responsibility falls to the purchaser.

For safe operation, always follow installation guidelines or consult a qualified installer.

✅ Registered with CIPC

Skyyway Group trading as X Solar is fully registered with the Companies and Intellectual Property Commission (CIPC) and complies with all statutory business regulations.
We operate with full transparency and governance as required under South African law

🛡️ Manufacturer Warranty

All products include a manufacturer defect warranty, lasting 6 months to 5 years, depending on the item (e.g. solar lights, batteries, inverters).

📦 Order Protection & Returns

  • Tracked courier shipping across South Africa

  • 7-day return policy for unopened items

  • Free replacement for defective or incorrect items

🔒 Secure Payments & Bank Details

We bank with Standard Bank—a trusted financial institution in South Africa. All transactions are processed securely via SSL and vetted payment gateways.
If you suspect fraudulent activity linked to your payment:

🏛️ External Mediation via Ombud

hould a dispute arise, customers have access to external support:

  • Ombudsman for Banking Services (OBS):

    • Sharecall: 0860 800 900 | Phone: (011) 712 1800

    • Website: obssa.co.za

Credit Ombud:

💬 Customer Support

Our team is available via WhatsApp, live chat, or email — 7 days a week. Expect friendly, real responses within business hours.

💎 Our Promise to You

At X Solar, we don’t just sell solar products — we power trust, protection, and long-term peace of mind.

✅ Every product is backed by a manufacturer warranty
✅ Your order is protected by secure payments and insured delivery
✅ You’re covered by our public liability insurance (with clear terms)
✅ We’re a CIPC-registered South African business, committed to compliance and transparency
✅ If something goes wrong, we’re here to make it right

We believe in doing business the right way — with honesty, accountability, and a commitment to your satisfaction.

🛡️ That’s our promise to you.

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