Privacy Policy

Privacy Policy for X SOLAR

 

At X SOLAR, accessible at https://www.xsolar.co.za, we are committed to protecting the privacy and security of our visitors’ personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your data. This policy is structured to comply with the Protection of Personal Information Act (POPIA), Google Merchant Center requirements, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

1. Consent

By using our website, you consent to the terms of this Privacy Policy and agree to the collection and use of your personal information as outlined herein.

2. Information We Collect

We collect the following types of personal information:

  • Name, email address, phone number, and physical address (when voluntarily submitted)

  • Account information, if applicable

  • IP address, browser type, ISP, date/time stamp, referring/exit pages, and number of clicks (via log files)

  • Preferences via cookies and web beacons

We collect this data when:

  • You contact us directly

  • You register for an account

  • You interact with or browse our website

3. Purpose of Collection (POPIA Compliance)

Under POPIA, personal information is processed only for the purpose for which it was collected. We use your personal information to:

  • Provide, operate, and maintain our website and services

  • Respond to inquiries and provide customer support

  • Improve and personalize your experience

  • Send marketing communications (if consent is provided)

  • Detect and prevent fraud and misuse

We will not collect, use, or disclose your personal information without your consent, except where required or permitted by law.

4. Log Files

We use standard log files that collect information including IP addresses, browser types, ISPs, referring/exit pages, date/time stamps, and clicks. These are used for analytics, security monitoring, and improving our services.

5. Cookies and Web Beacons

We use cookies to:

  • Store visitor preferences

  • Track user interactions

  • Customize content

You may opt to disable cookies through your browser settings.

6. Google Advertising and Third Parties

Google and other third-party vendors use cookies to serve ads based on previous visits to our website. Google’s advertising practices comply with its own privacy standards, available at Google Ads Settings.

X SOLAR does not control third-party cookies. We recommend reviewing the privacy policies of all third-party platforms.

7. Third-Party Services and Links

This policy does not apply to external websites or services linked from our website. We are not responsible for the privacy practices or content of those third-party platforms.

8. Your Rights Under POPIA, GDPR & CCPA

You have the right to:

  • Access personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data under applicable conditions

  • Object to or restrict processing

  • Withdraw consent at any time (where consent is the basis for processing)

  • Lodge a complaint with a regulatory authority (Information Regulator SA, GDPR Supervisory Authority, or CCPA representatives)

To exercise these rights, please email: customerservice@xsolar.co.za. We will respond within one calendar month.

9. Data Retention and Security

We retain personal data only as long as necessary for the purposes set out in this policy. We use industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.

11. Updates to This Privacy Policy

This policy may be updated periodically to reflect changes in our practices or legal obligations. Any revisions will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at: Email: customerservice@xsolar.co.za
Phone: 031 463 5128
Website: https://www.xsolar.co.za

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