🔹 X SOLAR Returns & Refunds Policy
At X SOLAR, we’re committed to providing quality products and transparent service. Due to the technical and fragile nature of some products, specific return conditions apply in line with the Consumer Protection Act (CPA) and our courier partners’ guidelines.
1. Returns Policy
Eligibility:
Returns are accepted only for defective or faulty products in accordance with the Consumer Protection Act of South Africa.
Condition:
Returned items must be unused, uninstalled, and in their original packaging, including all accessories and manuals.
Non-Returnable Items:
Due to the high risk of damage during transport, LED mirrors and other fragile items cannot be returned or exchanged once delivered, unless proven defective.
If a non-defective mirror is returned, a 30% restocking fee will apply to cover inspection, handling, and the risk of transit damage.
Customer Cost & Risk:
Any return of LED mirrors must be arranged and paid for by the customer, and is done entirely at the customer’s own risk.
X SOLAR will not be liable for damage or loss that occurs during return transit if the item is not defective.
2. Damage Reporting (Courier Deliveries)
To comply with our courier partners’ handling and insurance policy,
any item received damaged must be reported to X SOLAR within 2 working days of delivery.
Reports submitted after this period cannot be processed, as couriers require prompt inspection for damage claims.
Please inspect all fragile or high-value items (such as LED mirrors and batteries) upon delivery and before installation.
3. Defective Product Reporting
Defective products must be reported within 7 calendar days of delivery.
Clear photo or video proof of the defect must be emailed to our support team before a return is authorized.
4. Car Battery Returns and Warranty Conditions
To ensure fair assessment and compliance with manufacturer guidelines, the following applies to all car battery warranty or defect claims:
- The customer must provide proof that the vehicle’s alternator and charging system are functioning correctly.
- A battery test report or diagnostic slip from a verified auto electrician, fitment centre, or battery specialist must accompany the return claim.
- Batteries that show signs of overcharging, undercharging, improper installation, physical damage, or deep discharge due to neglect will not be accepted as defective.
- Warranty does not cover damage caused by incorrect usage, wiring faults, or electrical system failure in the vehicle.
This process ensures that the battery failure was due to a genuine defect, not a related system fault.
5. Exchanges
We do not offer exchanges for change of mind, incorrect selection, or design preference.
A replacement or refund will be issued only if the product is verified as defective after inspection.
6. Return Process
- Method: Returns can be made via drop-off, in-store, or courier (at your expense unless the item is confirmed defective).
- Customer Responsibility: Customers are responsible for return shipping and insurance costs, except when the product is verified defective.
- Inspection: All returns are subject to inspection and testing before any refund or replacement is approved.
- Refund Timeframe: Refunds will be processed within 7 business days of receiving and verifying the returned item.
7. Important Notes
⚠️ LED Mirrors: Please inspect mirrors immediately upon delivery. Returns for non-defective mirrors are not accepted once unpacked or installed. If returned, shipment is at your cost and risk, and a 30% restocking fee applies.
⚠️ Car Batteries: Warranty claims must include proof of a properly functioning charging system (alternator and voltage regulator). Returns without verification will not be processed.
8. Contact Information
To initiate a return or report a defective product, please contact:
📧 [email protected]
📞 031 463 5128