🚚 Shipping Policy

📦 Shipping & Risk

Orders are shipped at the customer's request. Customers may choose to use X Solar's courier network or arrange their own courier collection.

While X Solar takes reasonable care in packaging and dispatching all orders, risk in the goods passes to the customer once the order has been collected by the courier or leaves X Solar's premises.

X Solar ships all orders without transit insurance unless otherwise requested and arranged by the customer prior to dispatch.

Customers arranging their own courier do so entirely at their own risk, and X Solar accepts no liability once the goods have been handed over to the nominated carrier.

X Solar shall not be liable for loss, damage, theft, looting, hijacking, fire, mishandling, negligence by third parties, acts of God, force majeure events, or any other circumstances beyond our reasonable control once goods have been dispatched.

Additional packaging charges may apply to solar panels, batteries, inverters, and other oversized or fragile items to ensure safe transportation.

⏳ Order Processing & Delivery

Once dispatched, estimated delivery times are:

• Main Centres: 2–5 working days
• Regional & Outlying Areas: 3–7 working days

Delivery timeframes are estimates only and may vary depending on destination, courier operations, weather conditions, public holidays, peak periods, and other factors beyond X Solar's control.

Customers will receive tracking information once their order has been collected by the courier.

📋 Inventory Availability

While we make every effort to maintain accurate stock levels on our website, inventory can change rapidly due to high order volumes, supplier allocations, incoming stock movements, and sales across multiple channels.

In rare cases, an item displayed as available at the time of purchase may become unavailable before your order is processed and dispatched.

Should this occur, a member of our team will contact you as soon as possible to discuss the available options, which may include:

• An estimated lead time for replenishment.
• A suitable alternative product where available.
• Partial shipment of available items.
• A full refund for the affected item(s).

We appreciate your understanding and will always endeavour to resolve such situations promptly and fairly.

💰 Shipping Costs

Shipping costs vary depending on the size, weight, dimensions, destination, and packaging requirements of the items ordered.

Applicable shipping charges are calculated and displayed during checkout before payment is completed.

Additional charges may apply for oversized items, fragile products requiring special packaging, remote delivery locations, or customer-requested shipping upgrades. Where applicable, customers will be notified before dispatch.

👤 Customer Responsibilities

• Provide a complete and accurate delivery address.
• Provide a valid contact number and email address.
• Ensure someone is available to receive the shipment during normal delivery hours.
• Inspect goods upon receipt and report any visible transit damage within 24 hours.

⚠️ Delivery Disclaimer

Once an order has been dispatched, X Solar cannot be held responsible for delays, losses, damages, or delivery interruptions caused by courier operations or circumstances beyond our reasonable control, including but not limited to:

• Adverse weather conditions
• Natural disasters and acts of God
• Floods, fires, or extreme weather events
• Strikes, labour disputes, or industrial action
• Civil unrest, riots, looting, or public disturbances
• Theft, hijacking, or criminal activity
• Road closures, traffic incidents, or transport disruptions
• Load shedding or utility outages
• Government actions or regulatory restrictions
• Force majeure events
• Peak seasonal demand or courier backlogs
• Any other circumstances beyond the reasonable control of X Solar

While every effort is made to ensure timely delivery, all delivery dates are estimates only and are not guaranteed.